{"id":76,"date":"2025-09-27T16:21:05","date_gmt":"2025-09-27T16:21:05","guid":{"rendered":"https:\/\/ndrc-montpellier.fr\/wp27\/sam\/?page_id=76"},"modified":"2025-11-19T13:39:16","modified_gmt":"2025-11-19T13:39:16","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/ndrc-montpellier.fr\/wp27\/sam\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\n

Cookies et Protection des Donn\u00e9es \u2013 TOUSENNORVEGE<\/h3>\n\n\n\n

Derni\u00e8re mise \u00e0 jour : 19 novembre 2025<\/strong><\/p>\n\n\n\n

Chez TOUSENNORVEGE<\/strong>, nous organisons vos voyages, mais nous prenons tr\u00e8s au s\u00e9rieux la protection de votre vie priv\u00e9e. Cette politique d\u00e9taille comment notre agence (bas\u00e9e \u00e0 Montpellier) collecte, utilise et prot\u00e8ge vos donn\u00e9es personnelles conform\u00e9ment au R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es (RGPD).<\/p>\n\n\n\n

Article 1 : Le Responsable du Traitement<\/h4>\n\n\n\n

Le responsable du traitement de vos donn\u00e9es est la soci\u00e9t\u00e9 SARL TOUSENNORVEGE<\/strong>.<\/p>\n\n\n\n

    \n
  • Adresse postale :<\/strong> [Num\u00e9ro] Avenue de F\u00e8s, 34080 Montpellier (Quartier Malbosc).<\/li>\n\n\n\n
  • Repr\u00e9sentant l\u00e9gal :<\/strong> Monsieur Thomas [Nom fictif].<\/li>\n\n\n\n
  • Contact d\u00e9l\u00e9gu\u00e9 \u00e0 la protection des donn\u00e9es :<\/strong> dpo@tousennorvege.fr<\/li>\n<\/ul>\n\n\n\n

    Article 2 : Quelles donn\u00e9es collectons-nous ?<\/h4>\n\n\n\n

    Dans le cadre de l’organisation de votre voyage en Norv\u00e8ge, nous sommes amen\u00e9s \u00e0 collecter les informations suivantes :<\/p>\n\n\n\n

      \n
    1. Donn\u00e9es d’identification :<\/strong> Nom, pr\u00e9nom, adresse postale, email, num\u00e9ro de t\u00e9l\u00e9phone.<\/li>\n\n\n\n
    2. Donn\u00e9es officielles (pour les r\u00e9servations) :<\/strong> Num\u00e9ros de passeport ou CNI, date de naissance, nationalit\u00e9.<\/li>\n\n\n\n
    3. Donn\u00e9es de paiement :<\/strong> Historique des transactions, RIB (en cas de remboursement), acompte. Note : Nous ne stockons pas vos num\u00e9ros de carte bancaire complets ; ils sont trait\u00e9s par notre prestataire de paiement s\u00e9curis\u00e9.<\/em><\/li>\n\n\n\n
    4. Donn\u00e9es de voyage :<\/strong> Dates de s\u00e9jour, pr\u00e9f\u00e9rences alimentaires (allergies, repas v\u00e9g\u00e9tarien), besoins sp\u00e9cifiques (mobilit\u00e9 r\u00e9duite).<\/li>\n<\/ol>\n\n\n\n

      Article 3 : Pourquoi collectons-nous ces donn\u00e9es ? (Finalit\u00e9s)<\/h4>\n\n\n\n

      Nous utilisons vos donn\u00e9es pour des buts pr\u00e9cis :<\/p>\n\n\n\n

        \n
      • Ex\u00e9cution du contrat de voyage :<\/strong> C’est la raison principale. Sans votre num\u00e9ro de passeport, nous ne pouvons pas r\u00e9server votre vol vers Oslo ou votre cabine sur l’Hurtigruten.<\/li>\n\n\n\n
      • Service Client :<\/strong> Pour vous contacter avant, pendant ou apr\u00e8s le voyage (envoi du carnet de voyage, gestion des urgences).<\/li>\n\n\n\n
      • Obligations l\u00e9gales :<\/strong> Comptabilit\u00e9, facturation et obligations fiscales fran\u00e7aises.<\/li>\n\n\n\n
      • Marketing (avec votre accord) :<\/strong> Envoi de notre newsletter \u00ab\u00a0L’\u00c9cho du Fjord\u00a0\u00bb pour vous informer des nouvelles offres. Vous pouvez vous d\u00e9sinscrire \u00e0 tout moment.<\/li>\n<\/ul>\n\n\n\n

        Article 4 : Qui a acc\u00e8s \u00e0 vos donn\u00e9es ?<\/h4>\n\n\n\n

        Vos donn\u00e9es ne sont jamais vendues<\/strong> \u00e0 des tiers. Cependant, pour r\u00e9aliser votre voyage, nous devons obligatoirement les transmettre \u00e0 nos partenaires :<\/p>\n\n\n\n

          \n
        • Compagnies a\u00e9riennes :<\/strong> (Air France, SAS, Norwegian…) pour l’\u00e9mission des billets.<\/li>\n\n\n\n
        • H\u00e9bergements et prestataires locaux :<\/strong> H\u00f4tels, loueurs de voiture, guides en Norv\u00e8ge.<\/li>\n\n\n\n
        • Prestataires techniques :<\/strong> Notre h\u00e9bergeur web et notre expert-comptable \u00e0 Montpellier.<\/li>\n<\/ul>\n\n\n\n

          Note importante : La Norv\u00e8ge, bien que hors de l’UE, fait partie de l’Espace \u00c9conomique Europ\u00e9en (EEE) et applique les m\u00eames standards RGPD que la France.<\/em><\/p>\n\n\n\n

          Article 5 : Dur\u00e9e de conservation<\/h4>\n\n\n\n

          Nous conservons vos donn\u00e9es uniquement le temps n\u00e9cessaire :<\/p>\n\n\n\n

            \n
          • Donn\u00e9es relatives au voyage :<\/strong> Conserv\u00e9es pendant la dur\u00e9e de la relation contractuelle, puis archiv\u00e9es pour r\u00e9pondre aux obligations comptables (10 ans).<\/li>\n\n\n\n
          • Donn\u00e9es marketing (Prospects) :<\/strong> Conserv\u00e9es 3 ans apr\u00e8s le dernier contact de votre part. Pass\u00e9 ce d\u00e9lai, elles sont supprim\u00e9es.<\/li>\n<\/ul>\n\n\n\n

            Article 6 : Vos droits<\/h4>\n\n\n\n

            Conform\u00e9ment \u00e0 la loi, vous disposez des droits suivants sur vos donn\u00e9es :<\/p>\n\n\n\n

              \n
            • Droit d’acc\u00e8s :<\/strong> Savoir quelles donn\u00e9es nous avons sur vous.<\/li>\n\n\n\n
            • Droit de rectification :<\/strong> Corriger une erreur (ex: changement d’adresse).<\/li>\n\n\n\n
            • Droit \u00e0 l’effacement (\u00ab\u00a0Droit \u00e0 l’oubli\u00a0\u00bb) :<\/strong> Demander la suppression de vos donn\u00e9es (sauf si la loi nous oblige \u00e0 les garder, ex: factures).<\/li>\n\n\n\n
            • Droit \u00e0 la portabilit\u00e9 :<\/strong> R\u00e9cup\u00e9rer vos donn\u00e9es dans un format standard.<\/li>\n<\/ul>\n\n\n\n

              Pour exercer ces droits, il vous suffit d’envoyer un courrier \u00e0 notre agence de Malbosc ou un email \u00e0 contact@tousennorvege.fr<\/strong>.<\/p>\n\n\n\n

              Article 7 : Cookies<\/h4>\n\n\n\n

              Notre site utilise des \u00ab\u00a0cookies\u00a0\u00bb (petits fichiers texte) pour am\u00e9liorer votre navigation (ex: m\u00e9moriser votre panier de voyage). Lors de votre premi\u00e8re visite, un bandeau vous permet d’accepter ou de refuser les cookies non essentiels (statistiques de fr\u00e9quentation type Google Analytics).<\/p>\n\n\n\n

              Article 8 : S\u00e9curit\u00e9<\/h4>\n\n\n\n

              TOUSENNORVEGE met en \u0153uvre toutes les mesures techniques (pare-feu, site en HTTPS, mots de passe complexes) et organisationnelles pour prot\u00e9ger vos donn\u00e9es contre le vol ou l’acc\u00e8s non autoris\u00e9 au sein de nos locaux \u00e0 Montpellier.<\/p>\n\n\n\n

              <\/p>\n","protected":false},"excerpt":{"rendered":"

              Cookies et Protection des Donn\u00e9es \u2013 TOUSENNORVEGE Derni\u00e8re mise \u00e0 jour : 19 novembre 2025 Chez TOUSENNORVEGE, nous organisons vos […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique de confidentialit\u00e9 - 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