{"id":57,"date":"2025-11-19T14:25:48","date_gmt":"2025-11-19T14:25:48","guid":{"rendered":"https:\/\/ndrc-montpellier.fr\/wp27\/yassine\/?page_id=57"},"modified":"2025-11-19T14:25:48","modified_gmt":"2025-11-19T14:25:48","slug":"%f0%9f%93%9c-conditions-generales-de-vente-cgv","status":"publish","type":"page","link":"https:\/\/ndrc-montpellier.fr\/wp27\/yassine\/%f0%9f%93%9c-conditions-generales-de-vente-cgv\/","title":{"rendered":"\ud83d\udcdc Conditions G\u00e9n\u00e9rales de Vente (CGV)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83d\uded11. Modification ou Annulation par l&rsquo;Agence<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1.1 Annulation pour Nombre de Participants Insuffisant<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les voyages de groupe n\u00e9cessitent un nombre minimum de participants (sp\u00e9cifi\u00e9 sur la fiche voyage). Si ce nombre n&rsquo;est pas atteint, l&rsquo;Agence se r\u00e9serve le droit d&rsquo;annuler le voyage au plus tard :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>20 jours avant le d\u00e9part<\/strong> pour les voyages de plus de 6 jours.<\/li>\n\n\n\n<li><strong>7 jours avant le d\u00e9part<\/strong> pour les voyages de 2 \u00e0 6 jours.<\/li>\n\n\n\n<li><strong>48 heures avant le d\u00e9part<\/strong> pour les voyages de moins de 2 jours.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cas, l&rsquo;Agence s&rsquo;engage \u00e0 rembourser int\u00e9gralement toutes les sommes vers\u00e9es par le Client, sans qu&rsquo;il puisse pr\u00e9tendre \u00e0 une quelconque indemnisation suppl\u00e9mentaire.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.2. Modification des Prestations Essentielles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;Agence peut \u00eatre contrainte de modifier les prestations essentielles d&rsquo;un voyage avant le d\u00e9part (changement d&rsquo;itin\u00e9raire, d&rsquo;h\u00f4tel de cat\u00e9gorie \u00e9quivalente, d&rsquo;horaires de vol).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Information :<\/strong> Le Client sera inform\u00e9 de cette modification par tout moyen permettant d&rsquo;en accuser r\u00e9ception.<\/li>\n\n\n\n<li><strong>Options du Client :<\/strong> Si la modification est jug\u00e9e significative, le Client dispose d&rsquo;un d\u00e9lai de <strong>7 jours<\/strong> pour :\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Accepter la modification propos\u00e9e et, le cas \u00e9ch\u00e9ant, l&rsquo;avenant au contrat.<\/li>\n\n\n\n<li>R\u00e9soudre le contrat et obtenir le remboursement imm\u00e9diat des sommes vers\u00e9es.<\/li>\n\n\n\n<li>Accepter un voyage de substitution propos\u00e9 par l&rsquo;Agence.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. \ud83d\udcbc Responsabilit\u00e9 de l&rsquo;Agence<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">TOUSENNORVEGE.FR est responsable de la bonne ex\u00e9cution des services de voyage compris dans le contrat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;Agence ne saurait \u00eatre tenue pour responsable de l&rsquo;inex\u00e9cution ou de la mauvaise ex\u00e9cution du contrat imputable :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Au Client (ex. : non-pr\u00e9sentation \u00e0 l&#8217;embarquement, d\u00e9faut de documents).<\/li>\n\n\n\n<li>\u00c0 un tiers \u00e9tranger \u00e0 la fourniture des services pr\u00e9vus au contrat et pr\u00e9sentant un caract\u00e8re impr\u00e9visible ou in\u00e9vitable (ex. : d\u00e9cisions des autorit\u00e9s, gr\u00e8ves, \u00e9v\u00e9nements climatiques exceptionnels en Norv\u00e8ge).<\/li>\n\n\n\n<li>\u00c0 un cas de force majeure.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans l&rsquo;\u00e9ventualit\u00e9 d&rsquo;une inex\u00e9cution ou mauvaise ex\u00e9cution, l&rsquo;Agence est tenue \u00e0 r\u00e9paration du pr\u00e9judice subi par le Client dans les limites fix\u00e9es par le Code du Tourisme et les conventions internationales applicables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. \u2744\ufe0f Cas Particuliers de la Norv\u00e8ge (Clause Sp\u00e9cifique)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Compte tenu de la nature des voyages propos\u00e9s et des conditions climatiques extr\u00eames que l&rsquo;on peut rencontrer en Norv\u00e8ge (Grand Nord, Hiver), le Client accepte les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Al\u00e9as climatiques :<\/strong> Les activit\u00e9s d\u00e9pendant des conditions m\u00e9t\u00e9orologiques (chasse aux aurores bor\u00e9ales, excursions en motoneige, travers\u00e9es en bateau) peuvent \u00eatre modifi\u00e9es, retard\u00e9es ou annul\u00e9es sans pr\u00e9avis pour des raisons de s\u00e9curit\u00e9. Ces modifications ne donnent lieu \u00e0 aucun remboursement, l&rsquo;Agence s&rsquo;engageant n\u00e9anmoins \u00e0 proposer une activit\u00e9 de substitution dans la mesure du possible.<\/li>\n\n\n\n<li><strong>Aurores Bor\u00e9ales :<\/strong> L&rsquo;observation des Aurores Bor\u00e9ales est un ph\u00e9nom\u00e8ne naturel impr\u00e9visible. L&rsquo;Agence ne peut en garantir l&rsquo;apparition et aucune r\u00e9clamation ou remboursement ne pourra \u00eatre effectu\u00e9 en cas d&rsquo;absence d&rsquo;observation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. \ud83d\udcde R\u00e9clamations et Litiges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9clamation :<\/strong> Toute d\u00e9faillance dans l&rsquo;ex\u00e9cution du contrat doit \u00eatre signal\u00e9e par le Client \u00e0 l&rsquo;organisateur dans les meilleurs d\u00e9lais, au plus tard <strong>30 jours apr\u00e8s la date de retour du voyage<\/strong>, par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception, afin que l&rsquo;Agence puisse y rem\u00e9dier.<\/li>\n\n\n\n<li><strong>M\u00e9diation :<\/strong> Apr\u00e8s avoir saisi le service client de l&rsquo;Agence et \u00e0 d\u00e9faut de r\u00e9ponse satisfaisante dans un d\u00e9lai de soixante (60) jours, le Client peut recourir \u00e0 la m\u00e9diation du tourisme et du voyage dont les coordonn\u00e9es et modalit\u00e9s de saisine sont disponibles sur son site : [mettre ici l&rsquo;URL du m\u00e9diateur].<\/li>\n\n\n\n<li><strong>Juridiction :<\/strong> En cas de litige non r\u00e9solu par la m\u00e9diation, les tribunaux comp\u00e9tents seront ceux d\u00e9sign\u00e9s par les dispositions du Code de Proc\u00e9dure Civile. L&rsquo;Agence \u00e9tant bas\u00e9e rue Malbosc \u00e0 Montpellier, le Tribunal de Commerce de Montpellier est comp\u00e9tent pour les litiges commerciaux.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\uded11. Modification ou Annulation par l&rsquo;Agence 1.1 Annulation pour Nombre de Participants Insuffisant Les voyages de groupe n\u00e9cessitent un nombre [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ud83d\udcdc Conditions G\u00e9n\u00e9rales de Vente (CGV) - La Ferme des Saveurs<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83d\udcdc Conditions G\u00e9n\u00e9rales de Vente (CGV) - La Ferme des Saveurs\" \/>\n<meta property=\"og:description\" content=\"\ud83d\uded11. 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